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Service Excellence


The Service Excellence Competency Framework (SV CF) provides a whole-of-company capability development roadmap for organisations, so companies can create and define their desired service experience.

The SV CF also aims to professionalise service careers through a Workforce Skills Qualifications (WSQ) pathway. It has 34 competencies that may be used as training guides to build an organisation’s capability in service excellence. The SV CF also features non-WSQ programmes that imparts the latest trends in service excellence to C-level executives.

"Click here" to view the WSQ Service Excellence Framework.