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Homepage / WSQ / Tourism / Tourism - Casino Gaming Print this page

Casino Gaming (Tourism)

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Following the opening of two casinos in 2010, Singapore has rapidly becoming a significant travel destination for gaming. And according to the Singapore Tourism Board (STB), this has helped to boost the sector. The Integrated Resorts (IRs) posted a combined revenue of US$ 7.4 billion dollars in 2013 and this rapidly growing sector has generated job opportunities for thousands of Singaporeans.

If you are an outgoing person who is adaptable, quick thinking, and passionate about service, the world-class casino gaming and integrated entertainment sector may be a great career fit for you.

Qualifications

WSQ Certificate in Casino Gaming
Qualification Objectives
To provide customers with an entertainment experience that meets or exceeds their expectations. This experience is provided by a courteous, knowledgeable, supported, well-trained, and motivated workforce.
Total Training Hours: 88 – 584 hrs
To attain a full qualification in WSQ Certificate in Casino Gaming, you must complete 7 competency units comprising 2 core units PLUS any 5 elective units and attain at least 7 credits.
Suggested Entry Requirements
N.A. (as per hiring requirements by MBS & RWS)
MODULES

Core Unit

Trainees must complete ­2 core units leading to 4 credits.

  • Maintain Gaming Integrity and Security (16 hrs)

 2 credits
  • ES Workplace Safety & Health (Operations) (16 hrs)

 2 credits

 

Elective Units

PLUS trainees must complete at least 5 elective units leading to at least 7 credits.

Table Games

  • Handle Chips for Table Games (16 hrs)

2 credits
  • Handle Cards for Table Games (16 hrs)

2 credits
  • Deliver Table Games – Baccarat (96 hrs)

10 credits
  • Deliver Table Games – Blackjack (96 hrs)

10 credits
  • Deliver Table Games – Roulette (96 hrs)

10 credits
  • Deliver Table Games – Craps (168 hrs)

17 credits
  • Deliver Table Games – Three Card Poker (96 hrs)

10 credits
  • Deliver Table Games – Fantan (96 hrs)

10 credits
  • Deliver Table Games – Three Card Baccarat (16 hrs)

2 credits
  • Deliver Table Games – Caribbean Stud Poker (24 hrs)

3 credits
  • Deliver Table Games – Casino War (16 hrs)

2 credits
  • Deliver Table Games – Money Wheel (8 hrs)

1 credit
  • Deliver Table Games – Sic Bo (16 hrs)

2 credits
  • Deliver Table Games – Ultimate Texas Hold'em (24 hrs)

3 credits
  • Deliver Table Games – Mini Dice (16 hrs)

2 credits
  • Deliver Table Games – Three Pictures (16 hrs)

2 credits
  • Deliver Table Games – Yee Ha Hai (16 hrs)

2 credits
  • Deliver Table Games – Fortune 8 (16 hrs)

2 credits
  • Deliver Table Games – Pontoon (96 hrs)

10 credits
  • Deliver Table Games – American Three Card Poker (24 hrs)

3 credits
  • Deliver Table Games – Progressive Texas Hold'em (91 hrs)

9 credits
  • Deliver Table Games – Tai Sai (7 hrs)

1 credit
  • Deliver Table Games – Poker Room Poker (35 hrs)

4 credits
  • Deliver Table Games – Pai Gow (42 hrs)

4 credits

Casino Finance  

  • Process Financial Transactions (36 hrs)

4 credits
  • Process Slot Ticket Transactions (24 hrs)

3 credits
  • Handle Window or Opening Impress (24 hrs)

3 credits
  • Handle Chips for Cage Operations (24 hrs)

3 credits
  • Handle Process Fill and Credit Request (24 hrs)

3 credits
  • Handle Cash for Cage Operations (24 hrs)

3 credits
  • Handle Main Bank Function in Cage Operations (60 hrs)

6 credits
  • Provide Cashiering Services for VIP Gaming Operations (44 hrs)

5 credits
  • Handle Marker Bank Function (32 hrs)

3 credits
  • Manage Guest Account Transaction (36 hrs)

4 credits
  • Perform Types of Reimbursement (16 hrs)

2 credits
  • Perform Even Money Exchanges (24 hrs)

3 credits
  • Perform Table Drop Collection  (36 hrs)

4 credits
  • Perform Note Stacker Drop Collection (36 hrs)

4 credits
  • Perform Non-Gaming Operations (NGO) Drop and Count (24 hrs)

3 credits
  • Perform Kiosk Drop Collection (24 hrs)

3 credits
  • Perform Test Count (16 hrs)

2 credits
  • Process Currency / Ticket-In-Ticket-Out and Documentation (16 hrs)

2 credits
  • Perform Upload of Count Results and Balancing (16 hrs)

2 credits
  • Perform Drop Transfer (8 hrs)

1 credit
  • Manage Exceptions (8 hrs)

1 credit
  • Provide Cashiering Services for Non-Gaming Operations (16 hrs)

2 credits

Slots     

  • Provide Slot Gaming Services (40 hrs)

4 credits

Player Development Marketing 

  • Interact with Guests (16 hrs)

2 credits
  • Encourage Players' Repeat Visits and Increased Visit Duration to Improve Revenue (8 hrs)

1 credit
  • Develop Players (24 hrs)

3 credits
  • Provide Player Development Services (24 hrs)

3 credits
  • Participate in Operations of Players' Club Membership (16 hrs)

2 credits
  • Offer Customised and Personalised Service (16 hrs)

2 credits

Surveillance       

  • Follow Casino Surveillance Procedures (40 hrs)

4 credits
  • HandleCasino Investigation Cases (24 hrs)

3 credits
  • Handle Evidence (8 hrs)

1 credit
  • Observe Gaming Floor Operations Using CCTV (22 hrs)

2 credits
  • Handle Surveillance System (24 hrs)

3 credits
  • Handle Disputes (12 hrs)

1 credit
  • Provide Casino Gaming Protection (48 hrs)

5 credits
  • Perform Investigation Operations in Compliance with Legal Requirements (40 hrs)

4 credits

Table Games and Surveillance    

  • Apply General Gaming Procedures (24 hrs)

3 credits
WSQ Advanced Certificate in Casino Gaming
Qualification Objectives
To provide customers with an entertainment experience that meets or exceeds their expectations. This experience is provided by a courteous, knowledgeable, supported, well-trained, and motivated workforce.
Total Training Hours: 160 – 324 hrs
To attain a full qualification in WSQ Advanced Certificate in Casino Gaming, you must complete 9 competency units comprising 3 core units PLUS any 6 elective units and attain at least 19 credits.
Suggested Entry Requirements
N.A. (as per hiring requirements by MBS & RWS)
MODULES

Core Units

Trainees must complete 3 core units leading to at least 7 credits.

  • Monitor Gaming Integrity and Security (16 hrs)

2 credits
  • Supervise Staff (24 hrs)

3 credits
  • ESS Workplace Safety and Health (Supervisory) (24 hrs)

2 credits

 

Elective Units

PLUS trainees must complete at least 6 elective units leading to at least 12 credits.

Table Games     

  • Supervise Table Games (56 hrs)

6 credits
  • Operate Computerised Table Operating Systems (24 hrs)

3 credits
  • Documenting Player Action, Results and Memberships (8 hrs)

1 credit

Casino Finance  

  • Supervise Cage Operations (52 hrs)

5 credits
  • Allocate Manning (8 hrs)

1 credit
  • Verify and Manage Guest Account (40 hrs)

4 credits
  • Supervise Count Operations (52 hrs)

5 credits
  • Prepare Schedules (16 hrs)

2 credits
  • Check and Operate Count Equipment System and Upload Functions (24 hrs)

3 credits

Slots     

  • Supervise Slot Operations (30 hrs)

3 credits

Player Development Marketing

  • Supervise Operations of Players' Club Department (8 hrs)

1 credit
  • Supervise Operations of Player Development Department (12 hrs)

1 credit
  • Supervise Development of Players (8 hrs)

1 credit

Surveillance       

  • Utilise Surveillance Information Systems (24 hrs)

3 credits
  • Liaise with Internal Departments on Incident Management (8 hrs)

1 credit
  • Gather Information to Present Evidence (30 hrs)

3 credits
  • Conduct Surveillance Operations (30 hrs)

3 credits

Table Games, Casino Finance, Slots         

  • Mediate Dispute (8 hrs)

1 credit             

The training hours listed above do not include assessment hours. Nominal assessment hours for all units are 2 hours.

WSQ Diploma in Casino Gaming
WSQ Diploma in Casino Gaming
To provide customers with an entertainment experience that meets or exceeds their expectations. This experience is provided by a courteous, knowledgeable, supported, well-trained and motivated workforce.
Total Training Hours: 270 – 302 hrs
To attain a full qualification in WSQ Diploma in Casino Gaming, you must complete 14 competency units comprising 4 core units PLUS any 10 elective units and attain at least 28 credits.
Suggested Entry Requirements
N.A. (as per hiring requirements by MBS & RWS)
MODULES

Core Units

Trainees must complete at least 4 core units leading to at least 9 credits.

  • Comply with Government Regulations, Internal Controls and Anti-Money Laundering (16 hrs)

2 credits
  • Enforce Casino Rules and Procedures (16 hrs)

2 credits
  • Manage Staff (24 hrs)

3 credits
  • ESS Workplace Safety and Health (Managerial) (24 hrs)

2 credits

 

Elective Units

PLUS trainees must complete at least 10 elective units leading to at least 19 credits.

  • Manage Pit (16 hrs)

 2 credits
  • Manage Computerised Pit and Table Systems (16 hrs)

 2 credits
  • Perform Pit Rostering (8 hrs)

 1 credit

Casino Finance 

  • Manage Monies and Finances (24 hrs)

 3 credits
  • Manage Staff Schedule (8 hrs)

 1 credit

Slots     

  • Manage Slot Operations (30 hrs)

 3 credits
  • Support Casino Marketing and Promotions (16 hrs)

 2 credits

Player Development Marketing   

  • Manage Development of Players (24 hrs)

 3 credits
  • Manage Operations of Players' Club Department (24 hrs)

 3 credits
  • Manage Operations of Player Development Department (24 hrs )

 3 credits

Surveillance       

  • Manage Surveillance Operations (40 hrs)

 4 credits
  • Liaise with Police and Government Authorities (8 hrs)

 1 credit

Table Games, Casino Finance, Slots         

  • Manage Disputes (8 hrs)

 1 credit

The training hours listed above do not include assessment hours. Nominal assessment hours for all units are 2 hours         

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